Privacy policy and terms of trade

Privacy policy

1. Who we are

Wilston Distribution Ltd ("Wilston", "we", "us") is registered in England and Wales. We are the controller of the personal information described in this policy.

Questions about your information? Open a ticket in #customer-support on our Discord server.

2. Who this policy covers

This policy covers people who visit our website, join our Discord server, or buy from us on behalf of a business, including the staff of our business customers. We only trade with businesses, and our services are not intended for anyone under 18.

3. The information we collect

• Contact and business details: your name, business name, business address, email address, phone number and VAT number if you have one.
• Discord details: your Discord username, user ID and profile picture, the messages you send in our channels and tickets, and any files you upload, such as FBA box labels and shipping labels.
• Order details: the products (ASINs) and quantities you order, prices, invoices, payment records and, if you ask us to deliver to you, your delivery address.
• Shipment details: Amazon shipment references, box and carrier labels, and tracking information.
• Website data: basic technical information such as your IP address, browser type and the pages you visit, collected by our website host and font provider.

We never ask for, or store, your Amazon Seller Central login.

4. How we use your information, and our lawful basis

• To take, prep and deliver your orders, including preparing your stock for Amazon FBA and booking UPS or DPD. Lawful basis: to perform our contract with you.
• To issue invoices and keep accounting and tax records. Lawful basis: legal obligation.
• To answer your questions and give support in tickets and channels. Lawful basis: our legitimate interests in running our business and helping our customers.
• To keep our Discord server safe, prevent fraud and scams, and enforce our terms of trade. Lawful basis: our legitimate interests.
• To post stock drops and updates in channels you have chosen to join. You can mute notifications or leave the server at any time.
• To send marketing by email, only where the law allows. You can opt out at any time.

5. Who we share it with

We never sell your personal information. We only share it with the people who help us run our business, and only as much as they need:

• Discord, which hosts our server, channels and tickets
• Ticket Tool, the ticket bot we use, which stores ticket transcripts
• UPS and DPD, to collect and deliver your boxes
• Our bank and payment providers
• Our accountants and bookkeeping software
• Our website host
• HMRC, the police or other authorities, where the law requires it

6. International transfers

Some of the services we use, including Discord, are based outside the UK, mainly in the United States. Where your information is transferred outside the UK, we rely on the safeguards recognised under UK data protection law.

7. How long we keep it

• Invoices, orders and payment records: 6 years from the end of the financial year they relate to, as required for tax purposes.
• Ticket transcripts: for as long as we need them to handle your orders and any questions about them.
• Messages in our Discord channels: until they are deleted. Discord also keeps data under its own privacy policy.

8. Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that is wrong
• ask us to delete your information
• ask us to restrict or stop using your information
• object to how we use your information
• ask for your information in a format you can take elsewhere
• withdraw your consent, where we rely on it

To use any of these rights, open a ticket in #customer-support on our Discord server. It's free, and we'll reply within one month. Some information, such as invoices, we must keep by law.

9. Complaints

If you're unhappy with how we've handled your information, please complain to us first by opening a ticket in #customer-support on our Discord server. We'll acknowledge your complaint within 30 days and look into it without undue delay.

You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

10. Keeping your information safe

Only our team can see order tickets. Our staff accounts are protected with two factor login, and we only keep the information we need.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Terms of trade

1. Who can buy from us

We sell to businesses only: Amazon sellers, retailers and trade buyers. You don't need to be VAT registered. By placing an order, you confirm you are buying for your business and agree to these terms.

2. Placing an order

All orders are placed in a private ticket on our Discord server. Open a ticket in #place-an-order and send us the ASIN and how many units you want. Your order is accepted once we confirm stock and the total price in your ticket. We don't take orders by DM.

3. Prices and payment

Stock prices are as confirmed in your ticket. Prep fees are shown ex VAT. Orders are paid by bank transfer before we prep or dispatch them.

4. Limited allocation

We cap how much of each Amazon line we sell, so listings don't get flooded with sellers. This means we may limit the number of units you can buy. Some lines are limited anyway: sometimes we buy out a wholesaler's entire stock, and some deals are WIGIG (When It's Gone, It's Gone).

5. Our stock

All of our stock is bought within the EEA, from authorised distributors and direct from the brands themselves.

6. Amazon FBA prep

• Every Amazon order is prepped and sent into FBA as standard. Prep is charged as an additional fee on top of the stock price.
• Prep prices (ex VAT): small and light products 20p per unit, standard FNSKU label 30p per unit, FNSKU label and polybag 35p per unit, bundles 45p per bundle.
• Once your stock has been delivered to us, we send you the number of boxes plus their weight and dimensions. You create the shipment in your own Seller Central account and upload your FBA box labels and shipping labels to your ticket as PDFs.
• We apply your labels, pack the boxes and book UPS or DPD to collect.
• We will never need access to your Amazon account. If anyone claiming to be Wilston asks for your login, it isn't us.

7. Delivery to you instead of Amazon

If you'd like the stock delivered to you, tell us when you order. This has a longer lead time, because your stock is delivered to us first and then split into your own boxes. It also costs a lot more, because you won't have Amazon's partnered UPS shipping covering the cost. We can give you an estimate up front, but it won't be 100% accurate, as we won't know how many boxes your order fits into until it arrives with us. We'll confirm the final fee once it's packed.

8. Cancellations

• Before you've paid: you can cancel at any time, at no charge.
• Paid, before prep starts: orders can only be cancelled with our agreement, and we keep 25% of the order value to cover allocation and handling costs. Once you've paid, we hold your allocation and turn other sellers away from that line, and some stock is WIGIG, so we can't always buy it again.
• Once prep has started, we've received your labels or your stock has been sent: orders can't be cancelled.

9. Ungating

Our invoices should work for ungates that ask for 10 units. Ungates that ask for 100 units are notoriously hard, and Amazon usually saves them for distribution businesses that have been trading for years. Amazon makes the final decision on every application, so we can't guarantee approval and aren't responsible for Amazon's decisions.

10. Governing law

These terms are governed by the law of England and Wales.